Refund Policy

The Refund Policy covers how we handle billing disputes and refund requests for customers who pay for subtitle APIs or related services.

Last Updated: January 2024

Billing Overview

Subtitle APIs are billed based on usage (requests, duration, and storage). All pricing and payment terms are confirmed in quotes, orders, or contracts.

Payments & Invoices

Customers must pay according to the agreed schedule. We issue invoices or statements for each cycle; late payments may lead to service suspension.

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Service Issues & Remedies

If you encounter problems such as:

• Subtitle generation failures due to platform issues
• Results that materially deviate from API documentation
• Inability to access generated files or data
• Other faults that block normal usage

Contact video2txt@zorezoro.com with logs or task IDs. We may offer reprocessing, credits, or partial refunds according to your agreement.

Plan Changes

If we adjust pricing, quotas, or billing cycles, we will notify you in advance and apply changes to the next billing period.

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Custom Projects

For one-off projects, on-prem deployments, or large enterprise deals, bespoke contracts (including refund clauses) will be provided.

Third-Party Costs

When the service relies on third-party APIs or storage, those vendors may charge separately. Refunds for third-party fees must follow their policies.

Customer Satisfaction

We aim to deliver a reliable experience. If anything feels off, let us know so we can investigate and improve.

Dispute Resolution

If you dispute an invoice or service outcome, notify us within 30 days at video2txt@zorezoro.com. We'll respond promptly and work toward a fair resolution.